Return & Exchange

At Nevira, we take pride in delivering premium fashion with the highest quality standards. Every piece is carefully inspected before dispatch.

However, in the rare case that something isn’t right, we’re here to help — with a fair and transparent policy designed to protect both you and us.

✅ Return Eligibility

We accept returns only in the following cases:

  • You received a wrong product, or
  • The product has a manufacturing defect or damage

❗ Returns are not accepted for:

  • Size issues (unless wrong size was delivered)
  • Color variation
  • Change of mind or preference

🎥 Mandatory Unboxing Video (Important)

To ensure a smooth and fair resolution:

  • A clear, continuous unboxing video is required
  • The video must show:
    • The sealed package
    • Opening process
    • The product and the issue clearly visible

⚠️ Please Note:
Claims without a valid unboxing video will not be accepted under any circumstances.

⏱️ Return Request Timeline

  • Return requests must be raised within 48 hours of delivery
  • Requests made after this period will not be eligible

📦 Return Conditions

To qualify for a return:

  • The product must be unused, unwashed, and unworn
  • All tags, labels, and original packaging must be intact
  • The item must be returned in the same condition as received

🚚 Return Shipping

  • If your return request is approved:
    • Nevira will bear the return shipping charges
    • Our team will guide you through the return process

💸 Refund Policy

  • Refunds will be processed only after:
    • The returned product is received at our warehouse, and
    • It successfully passes our quality inspection
  • Refund will be issued via:
    • Bank Transfer or UPI
  • Timeline:
    • Refund will be processed within 7 business days after approval

🔁 Exchange Policy

  • Exchanges are applicable only if a wrong size was delivered by us
  • No exchanges are allowed for:
    • Customer-selected incorrect size
    • Preference or fit issues

📌 Important Notes

  • Each return request is subject to verification and approval
  • Nevira reserves the right to reject returns that do not meet the above conditions
  • This policy ensures fairness while maintaining the premium quality you expect from us

💬 Need Help?

For any return-related queries, feel free to contact our support team with your order ID and unboxing video.